Policies
The basis Wrenpaw trades on, set out as the shop actually runs: packed in Spain, delivered across the UK and the EU.
- Terms and conditionsWhat you and SOLVETA LTD agree to when an order goes through Wrenpaw.
- Privacy policyThe personal data we hold, our grounds for holding it, who else handles it and what you can ask for.
- Cookie policyEvery cookie and browser-storage key the shop sets, and where to change your mind.
- Returns and refundsThe 14-day cancellation right, how to post goods back and when the money lands.
- DeliveryDestinations, dispatch from Spain, transit times, charges, import duties and tracking.
- PaymentWhich cards work, the currencies, how card data is protected and the moment you are charged.
- WarrantyOur 24-month cover against defects, and how it sits on top of your legal rights.
- ComplaintsGetting a complaint to us, how fast we answer and where it can go afterwards.
- Acceptable useThe conditions attached to using the site and holding an account.