Payment

Credit and debit cards from Visa and Mastercard are the only way to pay here. Nothing else is accepted.

The card details themselves are entered on the hosted page belonging to our PCI DSS compliant payment provider. Pressing Pay at checkout hands you over to that page, and you come back to Wrenpaw once the payment has gone through.

Full card data is never stored or processed by us.The number, the expiry date and the security code are typed into the provider’s page, not ours, and they do not travel through this website at any point. What comes back to us is the outcome of the payment plus a transaction reference.

3-D Secure and Strong Customer Authentication are applied to every payment. That is why your bank may want confirmation — a prompt in its app, or a one-time code. Skip that step and the money is not taken.

Prices can be read and paid in GBP, EUR and USD. We set them in GBP and convert into the others at our current rate. Whatever total the checkout shows in your chosen currency is the figure we charge.

Hold a card in some other currency and your issuer may do its own conversion and add a fee for doing so. That fee is theirs, not ours, and is outside our control.

VAT registration does not apply to SOLVETA LTD. No VAT is added, and none appears at checkout, on your order confirmation or on your invoice. UK deliveries have a separate note on import charges in the Delivery policy.

The charge happens when you finish the payment on the provider’s page. Only once the provider has confirmed that to us do we create the order and send the confirmation email. A declined or abandoned payment creates no order and takes no money.

When a payment will not go through, check the card details and whether your bank has approved it, then have another go. Still stuck, and it is a question for your bank — or write to us at info@fawnandpaw.com.

A refund returns to the card that paid, in the currency it paid in, inside 14 days, as the Returns and refunds policy sets out. Sending it to a different card or account is not something we are able to do.

Depending on your bank, the entry reads either SOLVETA LTD or Wrenpaw. If a line looks unfamiliar, email info@fawnandpaw.com before you raise it with the bank and we will track down the order for you.

Come to us first when an order is not right — we can almost always settle it more quickly than a card dispute will. Our approach to chargebacks sits in the Terms and conditions.